Full Change Log/ Session History

16 votes

It would be very helpful if we could see a change log of all changes made, rather than just the automatic notification log, so we can see all manual changes made.
In particular, Instead of just seeing the "last modified" date for sessions, it would be useful to have access to a full change log and history for each session, including the action that was completed, as a list (i.e. session added, X day X time, session completed as missed X day X time, session completed as cancelled X day X time, etc.), to help with student attendance histories .
It would also be very helpful to have so we could see changes made to account settings (i.e. enabled add-ons, changed invoice templates, etc.).
Thanks very much!

Done Suggested by: Moderator (02 Oct, '19) • Upvoted: 07 Dec, '23 • Comments: 7

Comments: 7

14 Nov, '19
Nirmal Pathak
Yes, this option should be here
01 Jun, '20
Larry Shapiro Operations Manager Slingshot Prep
I agree this would be a very useful feature. In the event that errors are made this would be a very useful tool for training admin staff and tutrors in how to correctly make changes or additions.
22 Jan, '21
Jim Fenner
Agree- names do change (marriage, breakup etc.) and having an audit history is pretty much essential when the inevitable questions come up why the family name doesn't match the child's name / email address.
18 Feb, '21
Paola Molero
Would come in very handy! I’ve had to contact Teachworks several times to ask questions about changes made.
30 Jun, '21
Sarah V
I agree that this needs to be available! It would be immensely helpful to know what exact change was made to see if an error was made and who did it in order to correct it accordingly.
07 Sep, '21
Jaun-Paul Gulliver
We have multiple staff at multiple locations as well as a full remote customer support team.

We NEED to be able to see all the log activity for each session/student/team member so we can work out who has made errors and how we can fix the process going forward.

This would also stop people in our office playing the blame game.
01 Nov, '22
Michael Eldeiry
Why is this a paid feature? It seems like it would allow us to do more of our own troubleshooting and save you guys on support costs? What's the cost to you of simply making this available to all clients?